Resolution support: from 640x480@60Hz up to 3840x2160@30Hz 6. I have connected an external monitor (HDMI) and I use both the laptop screen and the external one. No matter what I do, when the third monitor goes in, it gets stuck at 640x480 Res. I connected the miniDP2DP to the input of the first monitor and then the DP2DP cable to the output port of the first monitor into the input port of the second monitor. Surface pro laptop. Advertising I found a tweet from Barb Bowman a few hours ago that draws attention to this bug. I have been using a Surface Laptop 2 with a Surface Docking station for almost two years to link to two external monitors. So far, that has been flawless every time I've switched between my laptops or powered the work laptop up . Connecting external monitors to a Windows 10 PC is about as easy as connecting a pair of headphones, or a mouse, or a keyboard. (Network should be well-connected) After updating the driver, check whether the abnormal display problem is solved. 1*docking station with monitor (and some device) or only a lenovo usb-c hdmi adapter (same problem) my outlook works perfect if: my surface tablet is the primary display wirh a resolution of 2736x1834. The Plugable USB-C to HDMI Multiport Adapter (USBC-MD103) is the perfect companion to connect an external HDMI monitor, USB peripherals like a flash drive, and provide power to the laptop—all through a single USB-C connection on supported . Several Surface models with Intel Iris Graphics especially Surface Laptop 3 and Surface Pro 7. . Option 2: The hardware route. One other thing to note, when I have one monitor attached the screen on the laptop is fine, but the extermal monitor still does not receive any signal. The problem manifests itself with X crashing as soon as I activate the outputs to the external monitors using xrandr. Very fast implementation of NEXTGEN TV broadcasting unexpectedly leads to the appearance in every home display with 4K resolution and HDMI input for testing. Features. the 3:2 display showed seven more rows of code than the 16:9 screen. Connect multiple USB 3.0 display adapters to your computer to extend your screen space with up to 8 displays on Windows OS, (Computer's CPU request i7 or above that to get a good . This update addresses the system hang and shutdown issue. The only way I can run the 3rd monitor from HDMI is if I connect from the dock directly into the side of the laptop. Microsoft uses 3:2 displays on its Surface devices, . Initially when I first connected the dock up it all worked fine. A month ago I purchased a Surface Pro 3 i7 and a week ago I purchased 2 Dell U2414H monitors plus 2 Startech cables (miniDP2 DP and DP2DP). Surface Dock 2, the next-generation Surface dock, lets users connect external monitors and multiple peripherals for a fully modernized desktop experience from a Surface device. Hello, I have a 850 g5 laptop with UHD 620 video card and a problem with connecting it to 499p9h Phillips Brillance 49 inch monitor which uses 5120x1440 resolution. Surface ME - Firmware. I found this post (Surface Book 3 with Surface Docking generation 1 - Microsoft Tech Community) which the OP mentions the same issue I was experiencing. Remote resolution is 640 x 480 until I turn on my monitor. 4 different models of Dell monitors. This can degrade performance or affect gameplay. Solved Jump to solution. I have tested pretty much all the versions and as soon as I update to 19.5.x oder even the latest version the monitor gets stuck at 640x480 again. Repro steps: Ensure Dock firmware up-to-date. HP USB-C Dock G4. About an hour ago, after being away from my computer for a few minutes, I returned to find my screen blank. [ German ]A graphics driver update for the Microsoft Surface Pro 7 and the Surface Laptop 3, dated January 30, 2020, causes some users to have a graphics resolution of only 640 x 480 pixels at the DisplayPort. Then click Additional display settings in the right window. Surface ME - Firmware. I can boot to safe mode and I can change the resolution while in safe mode but not when I boot normally. Surface Pro 7. 5. I have tried multiple connection options: a) PC HDMI out port --> 499p9h HDMI to HDMI cable. But the Surface doesn't detect the monitor. Story: No matter what I did the external monitors would only display 640x480. All resolution options are greyed out, and only 640x480 is even listed. The dock include a VGA port for outputting to a VGA display with support for resolutions up to 1920x1200 or 1080p, an USB 3.0 port for plugging in printers, external hard drives, thumb drives, and more, and a USB-C power delivery pass-through port for charging via your laptop's power adapter while the dock is in use. I have tested pretty much all the versions and as soon as I update to 19.5.x oder even the latest version the monitor gets stuck at 640x480 again. Check your graphic card under " Display adapters " item 3. I have 3 monitors connected to a HP USB-C Dock G4 connected to a Elitebook X360 1020 G2. I have 2 monitors hooked up to the docking station via DP and the third monitor plugged directly into the laptop via HDMI. I am using USB-C -> Displayport on my Surface Laptop 3 Intel edition to display two external monitors via MST daisy chaining. Using one external monitor, I could only get 640x480. Consider the following scenario: You have external monitors that are connected to a docking station. Select a preferred screen resolution under Resolution. The following updates are available for Surface Laptop 3 with Intel Processor devices running Windows 10 May 2019 Update, version 1903, or greater. If you have the WD19DC with dual USB-C connectors, then you can already run 3 monitors. While the Surface Laptop 3 initially launched with a similar price, it's now . A few users have even reported glitches like display blackouts and fuzzy/blurry screens. Windows Update History. The first 2 monitors connected via DisplayPort adapters were working fine, but the third display connected to HDMI will only drive lower non-native resolutions like 640x480, 800x600 & 1280x720. Any help to resolve this will be greatly appreciated. I have tried the following things: - Installed the latest nvidia drivers for my gpu. Did 630 Gig in about 93 mins, bottleneck was probably the USB 3 external drive. All drivers and firmware are up to date. With 1st gen Microsoft Surface Brick dock attached. They're all working fine but one monitor is displaying in 640x480 and it's stuck in this . However, if you can't change screen resolution in your Windows 10 computer and the option is greyed out, you can try the 5 solutions below to fix Windows 10 screen . Surface pro 6 usb monitor; . I have tried disconnecting the power source for the monitors. Click Ease of Access and click Display in the left column. Symptoms. When I wiggled the mouse, the screen came back but my resolution was 1024x768. I got the Microsoft USB-C adapter and plugged my Surface to a HP USB-C Dock G4 and I can't make my 3 monitors work properly. Device Manager. USB C hub multiport adapter adds 3 USB 3.0 ports, 1 4K HDMI, 1 SD card reader, 1 microSD card slot, and 1 USB-C Power Delivery charging port. The "properties" button is greyed out in the control panel access to my monitor . 0 Kudos. When I use the much discussed cvt and xrandr method I get this: ~$ xrandr Screen 0: minimum 320 x 200, current 1280 x 800, maximum 8192 x 8192 VGA-0 connected (normal left inverted right x axis y axis) 1024x768 60.0 800x600 60.3 56.2 848x480 60.0 640x480 59.9 HDMI-0 disconnected (normal left inverted right x axis y axis) LVDS connected 1280x800 . The 16:10 display showed four more lines. Three extended displays are possible on the Intel HD Graphics systems listed below, provided that all the hardware requirements listed in the article are met. When you use a high-DPI device such as a Surface Pro 3, Surface Pro 4, or Surface Book together with external monitors, you experience the following issues: Elements such as applications, the taskbar, icons, toolbars, text, and dialog boxes appear to be fuzzy. This article provides a workaround for an issue where an external monitor connected to a docking station doesn't work when a Windows 10 version 1703-based portable computer is connected. This issue occurs when the maximum USB-C video throughput has been reached with the BIOS default settings. Laptop 1 / Laptop 2 / Laptop 3 (without AMD) / Laptop Go; Book 1 / Book 2 / Book 3 (with or without NVIDIA) Go / Go 2; What is tricky about the install? I can get to the change resolution setting but the display setting is grayed out so I am stuck at 640x480. This one always gets set to 640x480 with this being the only available display mode when I update the driver to anything newer than 19.4.1. 7-IN-1 USB-C HUB —Enhance your setup by turning a single USB-C or Thunderbolt 3 port into 7 ports. Black screen and not recognized by Windows. Last week I received my Surface Book 3, I already had a Surface Docking (PF3-00005) and use it now with the Surface Book 3 I see with two external monitors attached that GPU 0 (Intel Iris Plus) only is used and the GPU 1 (NVIDIA GeForce 1660i ) is not used at all. Basically almost everything i do is on my external monitor which acts as my main primary screen. If you have an Intel graphics, then you can simply use their built-in control panel to modify and customize your resolution. However, i connect it to an external monitor that has 1920x1200 resolution. Surface Book 3 13.5" on base: Up to 15.5 hours of battery life based on typical Surface device usage. This happens even after installing the 3008 WFP drivers in windows. I've addressed this within my blog post Surface Pro 7/Laptop 3: Update causes 640 x 480 Mode issue. I have tried every combination of display cords, mini DP, HDMI, and DP. Surface Pro 6 multiple monitors from USB-C Dock. I have an HDMI cable running from the monitor, into the USB-c dongle, into the Surface. DVI works fine, it's just the Displayport that seems to be borked. - Installed the latest drivers for the monitor (model specific from the official site). Custom Resolution IGCC. Also the second external mon. Ive even managed to get the drivers to change it (from Dell) but cant work out how to install them with no mention of the monitor in the device manager! Surface Pro 6. This update addresses the system hang and shutdown issue. Or you can display on 3 external monitors (one will replace your laptop display) ( Figure 1 ). Testing conducted by Microsoft in April 2020 using preproduction software and preproduction configurations of Surface Book 3 13.5" Intel® Core™ i5, 256GB, 8 GB RAM. One monitor is connected via HDMI and works fine. The laptop itself remains responsible and by blindly typing dmesg in a terminal i was able to create an output file. Surface pro 8 keyboard. Built to maximize efficiency at the office, in a flexible workspace, or at home, Surface Dock 2 features seven ports, including two front-facing USB-C ports, with 15 . But after an undock and redock one of the displays switched to 640x480 and will not allow me to change it . 3. If Windows 11 fails to detect the display, it will showcase the same message, move to the next trick. my external display with 1920x2160 (yes its a half von 4k) my outlook shows no reading pane or i cant pin my folder view: A monitor is detected automatically, everything on the screen adjusts, the taskbar appears where it should, and you can start distributing your windows between the two (or more) screens that you have. Windows-P is the Projector mode select, giving you the options of only displaying on the laptop screen, mirroring the laptop screen on an external, extending your screen to the external, and using only the external. In extended desktop mode: One display at 2560x1600 at 60 Hz, remaining two displays at 1920x1200 at 60 Hz; If you are using a mobile processor, Embedded DisplayPort (eDP) supports 1920x1200 at 60 Hz and two external displays using 2560x1600 at 60 Hz. USB C Docking Station Dual Monitor, 12 in 1 USB-C Triple Display Docking Station to Dual 4K HDMI+DP Port+2 USB3.0+2 USB 2.0+SD/TF+PD+Ethernet+3.5mm Audio for Dell/Surface/HP/Lenovo Laptop 4.3 out of 5 stars 157 i attached the dmesg file. Testing conducted by Microsoft in April 2020 using preproduction software and preproduction configurations of Surface Book 3 13.5" Intel® Core™ i5, 256GB, 8 GB RAM. The external display of the laptop can work as a single display. I've seen the 640x480 resolution crop up a couple of times, but what I found was that in order to get all my monitors to work correctly, I absolutely have to power the SL3 up and get logged into Windows, then connect the dock cable. When I close the laptop lid, the screen turns off, but Windows still considers it a valid display and does not move my windows and content from the laptop screen to the external screen. A subreddit for the Microsoft Surface family of products. 1st and 3rd monitors are Dell P2419HC, 2nd monitor is 32" samsung LC32F397FWNXZA. Dual HDMI video ports support one 3840x2160/30Hz output and the other is 1080p display output. USB C Docking Station Dual Monitor, 12 in 1 USB-C Triple Display Docking Station to Dual 4K HDMI+DP Port+2 USB3.0+2 USB 2.0+SD/TF+PD+Ethernet+3.5mm Audio for Dell/Surface/HP/Lenovo Laptop 4.3 out of 5 stars 157 A graphics driver update for the Microsoft Surface Pro 7 and the Surface Laptop 3, dated January 30, 2020, causes some users to have a graphics resolution of only 640 x 480 pixels at the DisplayPort. If not, please contact with ASUS . Im stuck with that awful 640×480 rubbish too. How to Set Custom Resolution in Windows 10 With Intel Graphics. Manually Select Second Display. Windows Update History. Exactly the same problem! Solution 1: Check the video input settings. For example, you can display graphics on your laptop screen and 2 external monitors. Surface - Firmware - 13.0.1763.6. Try hitting Windows-P and using the cursor to select each of the modes until the display shows up again. but 640x480 is 4:3 not 5 . I'm struggling to get any external monitors to work with my laptop, the more I read the more confused I become. If you have problems with a second monitor, this article is a good place to find solutions. Intel generally makes device driver software updates available on a 4-8 week cadence - far more frequently than OEMs such as Surface, HP, Dell, Lenovo, etc. Using the optional $200 Surface Dock, you can extend your Surface Book's capabilities into the "3-in-1" realm—e.g. The other is connected via display port and is stuck at 640x480. The Surface Laptop 4 has a starting price of £999 / $999.99, which gets you the entry-level 13-inch model. 153k members in the Surface community. All drivers are up to date and installed. Lost 1920x1080 resolution while using Windows 10. As soon as I connect the 3rd monitor - I get nothing on the third. Surface pro 7 case. The latest drivers are installed for both devices. Easy to reproduce on buggy Dell monitors with poor DisplayPort 1.2 compatibility but not solely a Dell issue. Microsoft started replacing everything without a song and dance. Surface Dock 1. If I do this, I can see all 3 monitors. 2. All 3 monitors have native FHD 1920 x 1080 resolution. Surface pro docking station. I've got a problem with my Surface Pro 6. Thus i do sometimes. When I attempted to reset it to 1920x1080 the maximum option was 1280x960. I got 2 monitors in DP and one in HDMI. Surface pro 4 windows 11. I tried a system restore back to how it was . SCOPE. 4K HDMI DISPLAY —4K USB C to HDMI Adapter can drive an external monitor to stream video and . USB 3 port is as fast doing a backup as plugging external drive direct via USB C on Macbook Air. 640x480 1280x720 1366x768 1600x900 1920x1080 2560x1440 3840x2160. I feel like this is just supposed to work. laptop, clipboard and desktop PC—something I'll be writing about . I am stuck at 640x480. No matter the combination of original docks and cables (even ones that I have tested with prior SL3) will work. The first 2 monitors connected via DisplayPort adapters were working fine, but the third display connected to HDMI will only drive lower non-native resolutions like 640x480, 800x600 & 1280x720. If you have problems connecting your Surface to a TV, monitor, or projector, try these solutions to identify the issue. External Monitor and Laptop Monitor Screen Resolution Issue in Graphic Cards. Surface Dock 2. She wrote on Twitter: It gets warm charging the laptop. 1*surface 7 pro+. Surface pro 8 case. Anyone run into this issue before? Switch to tab " Driver " to check the Driver Version and Date, click " Update Driver…" if the driver is not the latest version. Compare Search ( Please select at least 2 keywords ) Most Searched Keywords. Surface pro 4 drivers. I have 3 monitors connected to a HP USB-C Dock G4 connected to a Elitebook X360 1020 G2. Solution 3: Duplicate or extend your display onto your external screen. Sometimes I want to close the laptop lid and only use one screen. Surface - Firmware - 13.0.1763.6. b) Ultraslim dock DP out port --> 499p9h DP to DP cable. Replace the cables connecting the computer to its monitor.The cables that connect your computer to its monitor are responsible for transporting the video signals from your computer to its monitor, and fried/wasted cables can often result in the display resolution being downgraded and video output being lost altogether. I have the latest build of TV 13 installed. Device Manager. All 3 monitors have native FHD 1920 x 1080 resolution. Surface Book 3 13.5" on base: Up to 15.5 hours of battery life based on typical Surface device usage. I've looked online but I can't find a solution. I have a relatively new Surface Book 3 and a brand new Samsung monitor. Information in this document applies to the following: Docking Stations: HP USB-C Dock G3. (HDMI + DISPLAY) or (DISPLAY + DISPLAY). This one always gets set to 640x480 with this being the only available display mode when I update the driver to anything newer than 19.4.1. The problem however: Every time I boot my laptop, the second monitor will default to 640x480, and will not be recognized in the nvidia control center (see images). THAT is how you can run 3 monitors while using a WD19 with a single USB-C port. If I turn on my computer with the monitor off, the TV remote resolution is stuck at 640x480. Applies to: Windows 10 Original KB number: 4051625. Even straight out of the box without connecting it to the internet. The external monitor(s) connected to the dock may exhibit reduced resolution. HP Pavlion p7-1247c. Surface pro 8 lte. Knowing my resolution is 1280x800 for the laptop and 1920x1080 for the external monitor and the external monitor is positioned to the right of my laptop, the top part aligned, you'll notice that in the horizontal direction the correct factor is the ratio of my total resolution (for me, 1280+1920) over my desired touchscreen resolution (1280). Ensure Surface firmware up-to-date Of note, the monitor gets detected as either "non plug and play monitor' or as a "Mobile PC monitor". Surface pro 8 review. Price. External monitors and laptop using modesetting and nouveau. When you connect Windows 11 PC to a monitor or TV, the OS . The following updates are available for Surface Laptop 3 with Intel Processor devices running Windows 10 May 2019 Update, version 1903, or greater. Not sure how long it will last with the thermal stress but as long as it doesn't get any warmer then fine. Original by design. I have a dell laptop that has 1920x1080 resolution. This happens especially when increasing refresh rates of 4K monitors anywhere above 30Hz. When I have the both monitors powered on, they become Digital Flat Panel (640x480 60Hz) in device manager and I get no display from either. My Windows desktop has a LG 4K monitor and Radeon x570 graphics card. Academia.edu is a platform for academics to share research papers. Connect your essential workstation peripherals to your laptop with a single, compact USB-C Mini Dock. Hi I have a Surface Book 2 with two identical external monitors connected via the Plugable UD-ULTC4K dock. Solution 2: Check the DisplayPort version setting on the external screen. The strange thing is I did have it working at one point . No display drivers mentioned either. Source. 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